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Welcome to Afrik1 Logistics! We are committed to ensuring your satisfaction with our products. If you need to return an item or request a refund, please review our policy below.

1. Eligibility for Returns

1.1 Return Window
You can return most items within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as when you received them.

1.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:

  • Perishable goods
  • Customized or personalized items
  • Clearance items

1.3 Proof of Purchase
A receipt or proof of purchase is required for all returns.

2. How to Initiate a Return

2.1 Return Request
To initiate a return, please contact our customer service team at info@afrik-one.com or call us at +971 58 993 6019 with your order number and reason for the return.

2.2 Return Instructions
Once your return request is approved, you will receive detailed instructions on how to return the item. Items should be returned to our address in Dubai, UAE.

3. Refunds

3.1 Processing Time
Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method used at the time of purchase.

3.2 Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

4.1 Exchange Requests
If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability and may require the return of the original item.

4.2 Shipping Costs for Exchanges
You may be responsible for the shipping costs associated with exchanges unless the exchange is due to a defect or error on our part.

5. Defective or Damaged Items

5.1 Inspection
If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred due to the defect or damage.

6. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

  • Email: info@afrik-one.com
  • Phone: +971 58 993 6019
  • Address: [Your Return Address], Dubai, UAE